FAQ

What are your shirts like and what size should I order?

UNISEX T-SHIRTS (S-3X) - Comfortable and lightweight, this 4.3 oz. premium unisex tee is a classic choice. Runs true to size.

 

 

What is your shipping policy?

We always offer $4.95 Flat Rate shipping on all orders regardless of size. Products typically ship within 3-5 business days of your order being placed. All orders are shipped via USPS and you will be sent a tracking number once your order has been shipped. If you have any questions about your tracking please feel free to email us at info@originaldisnerd.com.

  

What is your exchange/return policy?

We are a small shop and all of our items are printed to order, meaning we do not keep an inventory. Because of this we are not able to offer outright exchanges. If you would like to return an item for any reason, you may do so for store credit within 14 days of when your order was delivered. To be eligible for a return, your item must be unused and in the same condition that you received it.

To return an item, please send an email at info@originaldisnerd.com and we will let you know what address to send the item to. You will be responsible for paying the shipping costs. Once your return is received and inspected, we will send you an email with your store credit.

 

How do I cancel or change my order?

To cancel or change an order, you must let us know within 2 hours of when the order was placed. We will do our best to cancel or change any orders after this period, however once your item is in production there is nothing we can to do to update your order.

 

Help, I'm missing something from my order!

If you ordered multiple items, they may get shipped separately. If some time has passed, please feel free to email us at info@originaldisnerd.com and we can get to the bottom of it.

 

What should I do if my item arrived damaged or is defective?

If your item arrives damaged or defective we will replace that item at no charge to you. Please send an email explaining the issue as well as a photo of the damaged or defective product to info@originaldisnerd.com.

  

How should I care for my new t-shirts?

Our shirts should be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

You can tumble-dry on a low cycle, but hang-dry works best. Don't iron the print.

 

Do you offer international shipping?

Currently we only ship within the United States.

 

Do you offer group or bulk discounts?

If you are ordering 12 or more shirts for one address, please email us at info@originaldisnerd.com for bulk pricing and combined shipping.

 

Do you wholesale to retailers?

Unfortunately we do not offer wholesale to retailers. We started Original Disnerd to personally serve Disnerds across America, and we want to work directly with all of our customers to offer the best service and experience possible.

 

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, Google Pay or Apple Pay.

 

The FAQ did not answer my question. What should I do?

If you still need assistance please contact us at info@originaldisnerd.com and someone will be in touch with you as soon as we can.